tower training & consulting

Key Performance Management

COURSE NUMBER: MT-01, Luxembourg


Course Objectives

Key Performance IndicatorsCompetitive intelligence and marketplace changes have challenged companies to rethink the concept of their performance and risk management practices. Banks need to comply with BASEL II, but what about industry and other types of organizations? What kind of risk are they exposed to? Modern organizations turn away from rigid budget oriented management to a proactive and transparent performance management by making use of new generation “Business Intelligence” methodologies and tools that provide real-time information like competition intelligence and customer behaviour analysis.

After a short introduction, the training guides participants from the internal process of audit and assessment to the set-up of strategic measures and indicators, by considering the risk value as well as the business drivers and finally arriving to a cockpit controlling concept. This course is specifically designed to focus on the practical aspects.

Course Contents

The Audit:

  • Applying KPM methods to the organization
  • Risk modelling
  • Risk strategy
  • The measures

The Risk

The Business:

  • Financial objectives
  • Business Strategy
  • Competition

The Performance Indicators

The Business Intelligence

The Workshops:

  • Audit session
  • Risk management session
  • Business session
  • KPI session Developing and mapping strategies

Who should attend

Senior managers who want to move away from old-fashioned management styles and are willing to learn more about KPM.Prerequisites

Length

1 day (2 days for in-depth instruction including additional practical exercises)

Prerequisites

Good level of the course language and openness to cultural changes.

Languages

English, French, German or Luxembourgish