tower training & consulting

Professional Executive Assistant

COURSE NUMBER: MT-27


Course Objectives

This Professional Executive Assistant course is for secretaries and administrative staff who closely support and manage the working lives of senior executives. This course will challenge them to realize their potential in becoming an essential member of the management team. The role of an Executive Assistant depends on the nature of the position held by their boss but knowledge of the following basic skills is essential:

  • Front desk management / Customer care
  • Time Management
  • Managing the diary
  • Managing correspondence
  • Managing access to the boss
  • Using office tools effectively
  • Preparing briefs and survival packages
  • Setting up meetings
  • Event and travel management
  • Maintaining department guidelines

The Executive/Personal Assistant is vital in today’s management climate of doing more with less and as the demand on senior executives increases day by day, more responsibility falls to the E/PA to maintain good communication and provide structure for the whole management team. This training will help position the participants to appreciate the challenges they face and to better contribute more positively to their critical role.

Course Contents

  • Managing your Boss
  • Communications Skills
  • Handling Internal Meetings
  • Conflict Management
  • Managing Technology
  • Team Working
  • Motivation Skills
  • Self Development

Who should attend

Experienced secretaries who are now or hope to be in the role of Executive or Personal Assistant.

Length

1 day

Language

English