tower training & consulting

Auditing Skills



Quality Systems control the mechanisms that develop and deliver products and services to customers. If we rely on our customers to tell us how good our controls are, it may be too late and we could lose valuable clients. That’s why we need audits to find and prevent disasters (which may be obvious) as well as near disasters (which may be covered up). We use audits to remind us of the correct way of doing things and to make sure that problems don’t occur.

This course in Auditing Skills is intended for management and QA personnel who supervise or conduct internal audits of company practices and procedures. However, the information is also useful for all other the organizational staff. The purpose is to make the participants aware of the need for an internal quality audit system and to understand how to prepare and conduct an audit. The course also provides full information concerning the activities related to an external audit by third party auditors. In addition to lecture and interactive discussions, hands-on exercises and projects are envisioned to reinforce the learning. Course material and reference documents will be provided to each participant.

What is an Audit
Why Management System Audits are Needed
Internal Audits
  • Selecting the Auditors
  • Planning the Audit
  • Performing the Audit
  • Documenting the Audit
  • Summary and Closing
  • Nonconformance and Corrective Actions
  • Follow-up and Review
  • Data Analysis and Records Management
External Audits
  • What to Expect
  • Responding to Nonconformance’s
  • Follow-on Actions
  • Records and Administration
Summary and Final Questions

WHO SHOULD ATTEND: All personnel who are expected to be involved with the preparation, conduct and follow-on actions related to an internal audit including management, quality staff, department managers and team leaders as well as any other personnel who would be involved in an internal or external audit.

PREREQUISITES: Some awareness of quality systems and quality management. Good knowledge of the course language as much of the discussion and course work is of a very technical nature.
 LENGTH: 2 days (1 day for ‘overview’ only)

LANGUAGE: English, French or German