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SUCCEEDING IN THE KNOWLEDGE AGE

COURSE NUMBER: MT-24

OBJECTIVES:

The modern information society requires a new way of gathering and distributing knowledge. The 21st century organization must be able to capitalize upon all of its knowledge in an efficient and timely manner in order to be successful and remain competitive. This course outlines how to develop an efficient knowledge based system in order to profit from all of the organization’s resources.

CONTENTS:

What is Knowledge Management?

The information society
Principles of knowledge management

Classification of Knowledge

Needs of stakeholders, human resources, suppliers, clients
Inter-dependence and knowledge sharing

who needs Knowledge Management?

Knowledge needs at different levels
Intellectual capital

Internal Intranet Systems

Components of an Intranet
Developing and maintaining your Intranet

Electronic Databases

Classification of information
Levels of security
Maintaining your databases
Electronic newsletters

Identifying Information Sources - Global; European; Local

Incorporating the Knowledge Resources - Libraries; Magazines; Newspaper Articles

Disseminating Knowledge - Paper and Electronic

Successful Knowledge Systems

Involving all teams and departments
Motivating contributions
Sharing success stories

WHO SHOULD ATTEND: Professionals wishing to establish or upgrade knowledge systems and decision-makers or those responsible for Knowledge Management.

PREREQUISITES: A good level of English and familiarity with the Internet and electronic databases.

LENGTH: 1 or 2 days

LANGUAGE: English

Booking