OFFICE PROFESSIONALS ADVANCED TRAINING

COURSE NUMBER: MT-27A

OBJECTIVES:

This advanced training is for administrative staff who closely support and manage the working lives of senior executives and technical staff. The instruction will challenge them to realize their potential in becoming essential members of the organization team.

The administrative staff is vital in today’s management climate of doing more with less and as the demand on senior executives and technical staff increases day by day, more responsibility falls to the professional assistants to maintain good communication and provide structure for the whole team. This training will help position the participants to appreciate the challenges they face and to contribute more positively to their critical role.

CONTENTS:

• Self-Assessment
• Projecting a Professional Image
• Developing Effective Communication Skills
• Understanding Body Language
• Developing Trust and Managing Conflict
• Dealing with Multiple Managers
• Steps to Reduce Stress and Prevent Burnout
• Wrap-Up and Goal Setting

WHO SHOULD ATTEND: Administrative personnel in busy office environments who want to learn how to effectively handle relationships with supervisors and colleagues while also improving the overall situation where they work.

LENGTH: 1 day

LANGUAGE: English, French, German

Booking